TERMS AND CONDITIONS

Hello and thank you for placing an order with Ruby Red Star Homewares. We always want to ensure that you are happy with your purchase and that you are aware of the Terms & Conditions associated. Please take a moment to read the following conditions prior to placing your order online. Our Terms & Conditions will be updated from time to time so please check each time you make a purchase to ensure you are up to date with any changes to service.

Orders & Payments

Once your payments has been confirmed your order will be processed ready for shipping. All our pricing is quoted in Australian dollars and include GST. We accept most credit cards including Visa, Mastercard and Paypal payments. We also offer Afterpay for further convenience.

Should an item become out of stock due to high demand we will contact you within 48 hours to discuss available options ie refund or place the item on back order.

Shipping

Ruby Red Star Homewares will aim to ship you order within 2 business days after payment has been processed and subject to stock availability. All orders are shipped via Australia Post or Sendle and a tracking number will be emailed to you once your order has been shipped. Please allow up to 7 business days to receive your order. Should you have any queries or concerns regarding the shipment of your order please contact hello@rubyredstar.com.au.

Our shipping fees are calculated by post code at checkout. However this excludes large items. Should you wish to place an order for a large item we will contact you on receipt of your order and advise the correct shipping fee to be applied based on the weight, size and delivery address. All items that we consider 'large' will be labelled and included in the product description box.

 

Ruby Red Star Homewares only ships within Australia via Australia Post or Sendle. However we are happy to discuss options to fulfil International orders via contacting hello@rubyredstar.com.au.

Product Quality and Variation

The product images we capture and display on our website are true and accurate as possible. However as some of our products are handmade, there can be small imperfections, variations in colour, size and shape. We will as accurately as possible describe each item but please note that all items are sold 'as is'.

Please take the time to read the care instructions for each item purchased.

Disclaimer

By using the Ruby Red Star Homewares website you acknowledge and agree to the above Terms & Conditions.


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