Refund Policy


Refund Policy

Before you place your order with Ruby Red Star Homewares please take the time to read the description, dimensions and care instructions of each item. Dimensions are to within 5cm and colours may vary slightly between the image on our website and the actual product.

We check each item before securely packaging for shipping. If your item is found to be damaged upon delivery please contact us WITHIN 2 DAYS OF RECEIPT via hello@rubyredstar.com.au and if possible provide a photo showing the damage. Please understand that if you change your mind or the product doesn't suit we are unable to offer a refund or exchange. If you have any queries about a product prior to placing your order please email hello@rubyredstar.com.au and we will be very happy to discuss the product with you prior to purchase.